Last version: 13 October 2025

PandaFit operates this shop and this website, including all associated information, content, functions, tools, products and services, in order to provide you as a customer with an individualised shopping experience (the "Services"). PandaFit is based on Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing and sharing of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and that you consent to the collection, use and sharing of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data", we refer to information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that is collected anonymously or that has been anonymised in such a way that identification or attribution to your person is not possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact data, including name, postal address, billing address, delivery address, telephone number and e-mail address.
  • Financial data, including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including username, password, security questions, configurations and settings.
  • Transaction information, including items you view, add to your shopping cart, add to your wish list, purchase, return, exchange or cancel, as well as your past transactions.
  • Communications with us, including information you provide when communicating with us, for example when you submit a customer support request.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you. We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
  • Automatically via the Services. We collect data, among other things, from your device or when you use our products or Services or visit our website, as well as through the use of cookies and similar technologies.
  • From our service providers. We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Providing, customising and improving the Services. We use your personal data to provide you with the Services. This includes, among other things, performing our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating an individualised shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better customise and improve the Services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional communications by e-mail, SMS or post, and to display online advertisements for products or services relating to the Services or other websites, including on the basis of items you have previously purchased or added to your shopping cart, as well as other activities in connection with the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activities, to protect public safety and to ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access credentials with other persons.
  • Communicating with you. We use your personal data to provide you with customer support and effective Services, to respond promptly to your enquiries and to maintain our business relationship with you.
  • Legal grounds. We use your personal data to comply with applicable law or to respond to lawful procedural steps, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce our terms and policies.

Data Processing When Exercising the Right of Withdrawal Through the Withdrawal Function

If you exercise your right of withdrawal through the withdrawal function provided on our website, we process the data you enter (in particular your name, address, order or contract details and email address) solely in order to handle your withdrawal and to send the confirmation of receipt required by law. The legal basis is Art. 6(1)(c) GDPR (compliance with a legal obligation) in conjunction with Section 356a of the German Civil Code (BGB). The data is stored for the duration of the statutory retention periods and is deleted thereafter.

How do we share personal data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:

  • At Shopify, these are providers and other third parties that perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping).
  • We share personal data with business and marketing partners who provide marketing services on your behalf and display advertisements to you. We use Shopify, for example, to support personalised advertising with third-party services based on your online activities across various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you for the purpose of displaying targeted advertising and marketing to you based on your online activities across various merchants and websites.
  • Where you request or otherwise consent to our sharing certain information with third parties, for example to deliver products to you, or where you use social media widgets or login integrations.
  • We share personal data with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services is shared with Shopify as well as with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. In order to protect, expand and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. In order to provide these advanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For further information about how Shopify uses your personal data and what rights you have, please refer to the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights in relation to your personal data listed here Link to the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as any other terms and conditions. We make no warranties and accept no responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on those websites. Information that you provide in public or semi-public spaces, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or by any third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not yet reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request the deletion of that data. At the time this Privacy Policy came into effect, we have no knowledge of having "shared" or "sold" (as those terms are defined under applicable law) personal data of individuals under the age of 16.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we are therefore unable to guarantee "perfect security". Furthermore, information that you send to us may also be subject to risks during transmission. We recommend that you do not use unsecured channels when transmitting sensitive or confidential information to us.

The length of time for which we retain your personal data depends on various factors. These include, for example, whether we require the data to manage your account, to provide Services to you, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Options

Depending on your place of residence, you may have some or all of the rights set out below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may decline your request to the extent permitted by law.

  • Right of Access. You may have the right to request access to the personal data that we hold about you.
  • Right to Erasure. You may have the right to request that we delete the personal data that we hold about you.
  • Right to Rectification. You may have the right to request that we correct inaccurate personal data that we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal data that we hold about you and to request that we transfer it to a third party in certain circumstances and subject to certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails. You may opt out of receiving such emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may continue to send you non-promotional emails, for example relating to your account or orders that you have placed.

If your place of residence is in the United Kingdom or the European Economic Area, you may, subject to exceptions and limitations under local law, exercise the following rights in addition to those set out above:

  • Right to Object and Right to Restriction of Processing.You may have the right to require us to stop or restrict the processing of personal data for certain purposes.
  • Withdrawal of consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent. The withdrawal of your consent does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.

You may exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. For more information on how Shopify uses your personal data and what rights you have, including rights in relation to data processed by Shopify, please visit https://privacy.shopify.com/en.

The exercise of these rights shall not result in any disadvantage to you. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable law, you may designate an authorised agent to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we require that representative to provide proof that you have authorised them to act on your behalf. It may also be necessary for you to confirm your identity directly with us. We will respond to your request promptly and in accordance with applicable law.

Complaints

If you have complaints regarding the manner in which we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below, or by lodging a complaint with the competent data protection authority. A list of the competent data protection supervisory authorities for the European Economic Area is available. If you wish to access this list, you may do so here.

International Transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

Where we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the competent authority of the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last revised" date accordingly, and provide any notices required under applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by telephone at , by email at shop@panda-fitness.de, or by post at Burgstr. 33, Oberursel (Taunus), 61440, DE. For the purposes of applicable data protection laws, we are the data controller of your personal data.